Helloworld Mackay is locally owned and has been in operation for over 28 years. The business began operation in 1986, when John Cooney purchased the travel agency (then known as Harvey World Travel) and has grown from a two man team, to employ 27 local staff.
Helloworld Mackay’s philosophy is that you must always do the best you can for your customers and always treat your clients’ holiday like you are booking it for your mother. We sell holidays which are dreams for our customers; we know we have to do all is possible to get it right, from understanding the budget, what type of experiences our customers are looking for, etc.
Formerly Harvey World Travel, helloworld represents an exciting new chapter in our business. It is a modernisation of our look which really brings us up to date. We may have a contemporary new name and look, however our message is we are still the same people and with the same great service our customers have come to know and love.
The travel industry is constantly evolving and the biggest change we have seen is the advent of the age of information. Travel shows on TV and the internet have really made the world a much smaller place. Customers are more informed than ever and understand there are lots of options out there. From airlines offering four class’s of travel on the one aircraft, holidaying is no longer just about getting to a destination. Now it is about the experiences; rail journeys, river cruising, ocean cruising, as well as events such as the Melbourne Cup, Chelsea Flower Show in London or Running of the Bulls in Spain. The bucket list just keeps growing and our customers travel priorities evolve with it.
While technology gives travellers lots of information, we know that it is our job as travel agents to know more than the internet. The internet can’t give you personal recommendations or advice – that’s where travel agents come in. The age of the travel agent was well and truly alive.
Piece of mind is the number one reason people use travel agents. If something happens while you’re away, you have the piece of mind knowing that you can call Helloworld Mackay 24 hours a day for assistance. This is very different if you book on the internet, you’re on your own. How do you phone the internet?
We look forward to welcoming you in-store.